If you’re new to Hope Rising®, this guide covers our products, policies, and general information.

    ABOUT THE BRAND
    What is Hope Rising® about?

    Hope Rising® is a purpose-driven apparel brand creating intentional pieces that connect and inspire people.
    What makes your products different?

    We focus on simplicity, quality, and meaning. Each piece is designed with intention to be worn across moments, not just seasons.

    ORDERS
    Can I change or cancel my order?

    Orders are processed quickly. If you need to make a change, contact us as soon as possible and we’ll do our best to assist.
    How can I track my order?

    Once your order is shipped, you will receive a tracking link by email.
    Do you restock sold-out items?

    Some pieces may return, but most are released in limited quantities. Once sold out, they may not come back.

    PRODUCT & FIT
    How do your pieces fit?

    Each product page includes detailed sizing information. If you are between sizes, we recommend sizing up for a more relaxed fit.
    Where are your products made?

    Our products are made through a global network of trusted partners, selected for their quality and craftsmanship.
    Are your pieces unisex?

    Yes. Most of our pieces are designed to be worn by anyone, with a focus on versatile and comfortable fits.

    SHIPPING
    When will my order ship?

    Orders are typically processed within a few business days. You will receive a confirmation once your order has been shipped.
    How long does delivery take?

    Delivery times vary depending on your location and are calculated at checkout.
    Do you ship internationally?

    We currently ship across Canada and the United States. Available shipping methods, rates, and estimated delivery times will be shown at checkout. We’re looking forward to bringing Hope Rising® to more regions in the future.
    Where do you ship from?

    Orders are shipped from our fulfillment partners.
    WHERE CAN I TRACK MY ORDER?

    Once your order ships, you’ll receive a tracking email with your tracking number and shipment link.

    Please note that some carriers may take up to 24 hours to activate tracking updates after shipment confirmation.

    If the tracking page does not automatically detect your shipment, you may need to manually select the carrier using your tracking number.

    Need help? Contact us at info@hoperising.ca.

    RETURNS & EXCHANGES
    Do you accept returns?

    Yes. You may request a return within 14 days of receiving your order. Items must be unworn, unused, and in original condition.

    For full details, please refer to our Return & Refund Policy.
    How do I start a return?

    You can submit a return request through our return page. Once approved, you will receive instructions.

    For full details, please refer to our Return & Refund Policy.
    Are sale items eligible for return?

    Items marked as Final Sale are not eligible for return.

    PAYMENTS
    What payment methods do you accept?

    We accept major credit cards and secure payment options available at checkout.

    CARE
    How should I care for my items?

    Each product page includes detailed care instructions to help preserve the quality and longevity of your piece.

    Still have questions? We’re here to help — info@hoperising.ca