Frequently Asked Questions

 If you’re new to our store, this guide will help you learn more about our services and answer some general questions you might have regarding Shipping information, Returns, etc.

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    Orders & Issues

    When will I receive my order confirmation? After making a purchase, an invoice copy will be sent to your email address right away. Occasionally, it might take a few minutes for the email to appear in your inbox.

    I haven't received my order confirmation, what should I do? No need to panic if you haven't received your order confirmation within a few minutes. It's possible that the email was directed to your Promotions tab rather than your Inbox. If you're using Gmail, you can follow these steps to move the email from the Promotions tab to your Inbox:

      1. Open Your Promotions Tab: Locate the "Promotions" tab on the left-hand side of your Gmail inbox.
      2. Find the Email: Search for the email with the subject Invoice or look under the sender's name for Hope Rising.
      3. Drag and Drop: Click and drag the email from the Promotions tab into the "Primary" tab. Alternatively, you can right-click on the email and select "Move to tab > Primary."
        If you are using Outlook, here's how you can ensure our emails are delivered to your Inbox: 
          1. Check Promotions and Spam Folders: Firstly, take a look in your "Promotions" and "Spam" folders. Sometimes, emails might be filtered there.
          2. Mark as Not Junk: If you find our email in your "Junk Email" folder, right-click the email and select "Mark as Not Junk." This will move the email to your Inbox and indicate to Outlook that our emails are safe.
          3. Add to Safe Senders List: To prevent future emails from landing in your Junk folder, you can add our email address to your safe senders list. Here's how:
            1. Open the email.
            2. Click on the three dots (ellipsis) in the top-right corner of the email.
            3. Choose "Add to Safe Senders."
        These steps will help ensure that our emails reach your Inbox in the future. If you're still encountering issues, please reach out to our support team at info@hoperising.ca for further assistance.

        What do I do if I received the wrong item in my order? If you have received an incorrect item in your order, we sincerely apologize for the inconvenience. Please contact our customer support team as soon as possible with your order number and details about the incorrect item. We will work swiftly to rectify the issue.

        Can I cancel or modify my order after it has been placed?  If your order has not yet been shipped, you can request a cancellation or modification by reaching out to our customer support team promptly. We will review the order's status and make every effort to assist you.

        However, it's important to note that once an order has been shipped, it enters the delivery process and can no longer be modified or canceled. Please keep this in mind when considering any changes to your order.

        Where do I find my tracking number?
        When your order is dispatched, we'll send you an email with the carrier tracking number (note: this is a separate email from your original order confirmation email).

          Shipping

           

          1. What shipping options do you offer? We currently offer shipping through UPS and Canada Post for orders within Canada. This ensures reliable and efficient delivery of your items.

          2. Do you offer international shipping? As of now, we only provide shipping services within Canada via UPS and Canada Post. We do not offer international shipping options at this time.

          3. How long does shipping usually take? The shipping time can vary depending on your location within Canada and the specific shipping service chosen during checkout. 

          4. How can I track my package? Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

          5. What are your shipping costs? Shipping costs are automatically calculated during the checkout process. You will see the shipping cost before finalizing your order.

          6. Can I change my shipping address after placing the order? If you need to modify the shipping address for your order, please contact our customer support team as soon as possible. Changes can typically be accommodated if the order has not yet been shipped.

          7. Do you offer expedited shipping? Yes. During the checkout process, you can select the shipping service that best suits your needs.

            Return Policy

            Visit our Return and Refund Policy page for more details.

            Product FAQs


            1. What fabrics do you use?

            • We use a variety of high-quality fabrics for our clothing products. While many of our items are made from 100% cotton, we also may use other materials such as polyester, denim, and more. Specific fabric information can be found in the product descriptions for each item on our website.

            2. How should I take care of my clothes?

            • Caring for your clothes is easy, and you can wash them like you would normally wash your garments. Here are some general care guidelines to help you maintain the longevity and beauty of your clothing:

            For Cotton Fabrics:

            • Washing: Simply machine wash in cold or lukewarm water with similar colors. There's no need for any special washing methods.
            • Drying: Tumble dry on a low heat setting or hang to air dry to prevent shrinkage. High heat can cause cotton to shrink.
            • Ironing: If needed, iron on a medium setting while the garment is still slightly damp. Use a pressing cloth if the fabric is delicate.
            • Storage: Store your cotton clothing in a cool, dry place. Avoid hanging heavy items on delicate fabrics to prevent stretching.

            For Other Fabrics:

            • Please refer to the care label on the specific item for instructions on washing, drying, and ironing. Different fabrics may have unique care requirements.

            General Tips:

            • Separate light and dark-colored items before washing to prevent color bleeding.
            • Turn your clothing inside out to protect prints and embellishments.
            • Avoid using strong detergents or fabric softeners, which can damage fabrics over time.
            • Always follow the care label instructions for the best results and to preserve the quality of your clothing.

            Remember, we've made it simple for you to care for your clothes just as you normally would. Enjoy your Hope Rising clothes!


            Sizing & Fit

            • How do I know what size to get?
              • For a detailed size information, you can visit our Size Guide page.